Contact
Contact Us
Thank you for visiting Host Lighting. Whether you have questions about a product, need help with an existing order, or would like to discuss a custom lighting project, our customer service team is ready to assist you.
Customer Service
Email:
info@hostlighting.com
Phone:
+1 (575) 418-2154
Website:
https://hostlighting.com
Customer Service Hours
Monday–Friday: 9:00 AM–6:00 PM Central Time
Closed on weekends and public holidays
Response Time
We generally respond to emails and customer inquiries within 1–2 business days. Messages received on weekends or public holidays will be answered on the next available business day.
What We Can Help With
- Product details, dimensions, finishes, and specifications
- Order status and tracking information
- Shipping and delivery questions
- Returns, refunds, and damaged items
- Replacement parts and after-sales support
- Installation information
- Custom sizes, finishes, and lighting configurations
- Residential, hospitality, and commercial projects
Before Contacting Us
To help us respond efficiently, please include:
- Your full name
- Your order number, if applicable
- The product name or product page link
- A clear description of your question or concern
- Relevant photos or videos for damaged or defective items
Returns and Order Issues
All returns require prior approval. Please contact our customer service team before sending an item back. Do not return a product to the address shown on the original shipping label unless instructed by us.
If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery and keep all original packaging while we review your request.