Refund policy

Return and Refund Policy

Last Updated: August 3, 2026

At Host Lighting, we want you to feel confident when purchasing from us. Please review the following return and refund terms before submitting a request.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

To qualify for a return, the item must:

Be unused, uninstalled, and in its original condition
Not have been assembled, wired, modified, or altered
Include all original parts, accessories, hardware, instructions, and packaging
Be securely packed in its original box or crate
Include the order number or other proof of purchase

Items that have been installed, wired, assembled, modified, damaged after delivery, or returned with missing components may not qualify for a return.

How to Request a Return

Before returning any item, please contact our customer service team:

Email: info@hostlighting.com
Phone: +1 (575) 418-2154

Please provide:

Your order number
The product name
The reason for the return
Clear photos or videos of the product
Photos of the original packaging

Returns must be approved before they are shipped. Items returned without prior authorization may not be accepted. Please do not send returns to any address shown on a shipping label without first contacting us.

Return Shipping Costs

If the return is due to a change of mind, incorrect size selection, ordering by mistake, or another reason unrelated to product quality, the customer is responsible for the return shipping costs.

If the item arrives damaged, defective, or materially different from what was ordered, Host Lighting will be responsible for the approved return or replacement shipping costs.

Damaged or Defective Items

Please inspect your order immediately after delivery. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery.

Please keep the product and all original packaging while we review your claim. We may provide replacement parts, arrange a replacement, or approve a refund depending on the circumstances.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

Custom-made or personalized lighting fixtures
Fixtures produced with customized dimensions, finishes, colors, cords, canopies, or configurations
Items marked as Final Sale or Clearance
Installed, assembled, wired, modified, or altered products
Products damaged through improper installation, handling, or maintenance
Gift cards

Order Cancellations

You may request a cancellation within 24 hours after placing your order. After 24 hours, the order may have entered processing or production and cancellation may no longer be possible.

Custom-made orders cannot be canceled after production has begun.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 5–10 business days. Your bank or credit card provider may require additional time to post the refund.

Original shipping charges and expedited shipping fees are non-refundable unless the return is caused by our error or the product arrived damaged or defective.

Refund Delays

If you have not received an approved refund after 10 business days, please contact your bank or payment provider first. You may then contact us at info@hostlighting.com.