Contact information
Contact Information
Last Updated: August 3, 2026
Thank you for visiting Host Lighting. Our customer service team is available to assist with product questions, order updates, shipping, returns, damaged items, installation information, and customization requests.
Customer Service
Email: info@hostlighting.com
Phone: +1 (575) 418-2154
Website: https://hostlighting.com
Customer Service Hours
Monday–Friday: 9:00 AM–6:00 PM Central Time
Closed on weekends and public holidays.
Response Time
We generally respond to customer inquiries within 1–2 business days. Messages received during weekends or public holidays will be answered on the next available business day.
Before Contacting Us
To help us assist you efficiently, please include the following information:
- Your full name
- Your order number, if applicable
- The product name or product page link
- A clear description of your question or concern
- Relevant photos or videos for damaged or defective products
Returns
All returns require prior approval. Please contact us before sending an item back. Do not return products to the address shown on the original shipping label unless our customer service team instructs you to do so.
Order Changes and Cancellations
If you need to change or cancel an order, contact us within 24 hours after placing it. Changes or cancellations may not be possible after processing or production has begun.